Grievance Officer & Contact

In short

QikTools is a trade name of Sarthak Daruka, an individual carrying on business in India as a sole proprietor.

Grievance Officer: Sarthak Daruka, Proprietor & Grievance Officer, hello@qiktools.com.

We acknowledge complaints within 24 hours and resolve them within 7 days.

Unlawful content is dealt with within 36 hours, intimate or morphed imagery within 2 hours, and court or government orders within 3 hours.

Not satisfied? Appeal to India’s Grievance Appellate Committee within 30 days.

This summary helps you find your way. The full text below is what applies.

1.Who runs QikTools

QikTools is a trade name of Sarthak Daruka, an individual carrying on business in India as a sole proprietor.

Business details
Trade name
QikTools
Legal name
Sarthak Daruka (an individual, sole proprietor)
Principal place of business
Asansol, Paschim Bardhaman, West Bengal, India
Website
www.qiktools.com
Customer care
hello@qiktools.com

For quick answers about tools, prices and your account, ask Munns on the Help Center or send a message from Settings → Help / Support. A person reads every message.

2.Grievance Officer

Sarthak Daruka
Proprietor & Grievance Officer
Email
hello@qiktools.com
Address
Asansol, Paschim Bardhaman, West Bengal, India
Handles
Complaints about content or other users, requests to remove content, privacy requests, consumer complaints, appeals against our decisions, and orders from courts and authorities.

The Grievance Officer is appointed under India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, the SPDI Rules, 2011 and the Digital Personal Data Protection Act, 2023.

3.How to complain

To report content (for example a deepfake of you, intimate imagery, impersonation, copyright or fraud), use the report form. It is the fastest route and you don’t need an account.
For anything else, including billing, privacy and complaints about our service, email the Grievance Officer at hello@qiktools.com.

Please include your name and how to reach you, what the complaint is about (with links or IDs where you have them), what you would like us to do, and any evidence. If you are complaining for someone else, say so. We send an acknowledgement with a reference number.

4.The deadlines we work to

Within 24 hoursWe acknowledge your complaintYou get a reference you can quote in any follow-up.
Within 7 daysWe resolve your complaintYou get our decision and the reasons for it.
Within 36 hoursWe act on a request to remove unlawful contentContent that breaks the law or our AI & Acceptable Use Policy is removed or disabled.
Within 2 hoursWe remove intimate, nude or morphed imagery of a real personWe disable the reported file across QikTools as soon as the report arrives (a person acts within this time if a report needs checking first), delete the copy we store and ask our AI provider to delete any copy it holds.
Within 3 hoursWe comply with a court order or a lawful government directionSend orders to the Grievance Officer's email with the order attached.
Within 30 daysWe answer a privacy request (access, correction, deletion)Never later than the law allows, and at most 90 days under India's DPDP Rules.

These are the strictest deadlines from India’s IT Rules 2021 (as amended in 2026), the Consumer Protection (E-Commerce) Rules 2020, the SPDI Rules and the DPDP Act and Rules. We apply them to everyone, wherever you live.

5.If you’re not satisfied

Grievance Appellate Committee (India). If you disagree with the Grievance Officer’s decision about content or your account, you can appeal to the Grievance Appellate Committee within 30 days of receiving it, online at gac.gov.in. The Committee aims to decide appeals within 30 days.
Consumers in India can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with a Consumer Commission through e-Daakhil.
Privacy. You can complain to the Data Protection Board of India, or to your data protection authority if you live in the EU or the UK.
Cybercrime. Report crimes, including online fraud, at cybercrime.gov.in or on India’s cyber-fraud helpline, 1930.

If intimate images of you are being shared

Report them to us straight away: we disable the file everywhere on QikTools as soon as your report arrives (within 2 hours if it needs checking first), delete the copy we store, ask our AI provider to delete any copy it holds, and review it within 2 hours. You can also use StopNCII.org to help stop the images spreading on the platforms that take part.

6.Courts, government and law enforcement

Send orders and requests to hello@qiktools.com with the order attached and “Legal order” in the subject.
We act on a court order or a lawful direction from the Government to remove or disable content within 3 hours, and provide information or assistance to lawfully authorised agencies within 72 hours of an order.
We preserve the records of removed content — what it was, where it was, which account made it and our decision — for at least 180 days, with a copy of the content where we hold one (never child sexual abuse material, which we report instead), or longer if asked.

7.Contacts for the EU and the UK

Single point of contact under the EU Digital Services Act (Articles 11 and 12), for authorities, the European Commission and users: hello@qiktools.com. We communicate in English.
Legal representative (Digital Services Act Article 13) and GDPR / UK GDPR representative (Article 27). Not yet appointed. We will name them here once appointed. Until then, please contact us directly.