QikTools is an online service. We don’t sell or ship physical goods, so there is no shipping address, no shipping charge and no delivery partner. Everything you buy is delivered to your QikTools account over the internet.
At a glance
- What you buy
- Credits: a monthly or annual plan, or a one-time top-up
- How it is delivered
- Added to your QikTools account online
- Shipping charges
- None
- Where it is available
- Online, wherever our checkout accepts your payment
- Top-ups and new plans: as soon as our payment partner confirms your payment, the credits are added to your balance, usually within a minute or two. We also email you a confirmation.
- Monthly plans: each renewal adds that month’s credits to your balance when the renewal payment is confirmed.
- Annual plans: you pay for the year up front and your plan credits arrive every month for all twelve months.
Your balance is shown at the top of every page while you are signed in, and every purchase is listed under Settings → Billing history.
Each tool shows its credit price before it runs. When a run finishes, the result (an image, video, audio file or document) appears in the tool right away in your browser, ready to view and download. Save a result to your Library to keep it in your account; a result you don’t save is only available for a limited time, and the result itself tells you how long.
If your payment went through but the credits haven’t appeared within 30 minutes, write to us at hello@qiktools.com with the payment reference from your receipt. We check it with the payment partner and either add the credits or refund the payment.
Runs that fail
If a run fails or its result can’t be delivered, the credits it used go back to your balance automatically.
Cancellations and refunds of plans and top-ups are covered in our Cancellation & Refund Policy. To reach us any other way, see Contact Us.